Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Refund Policy carefully to understand how refunds are processed.

1. Eligibility for Returns/Exchanges

• Items must be in original condition and packaging, unused, and free from any damage.
• Returns/Exchanges are accepted within 14 days from the date of delivery.
• Custom-made or personalized items are non-refundable unless defective or damaged.

2. Return/Exchange Process

• To request a return/exchange, please contact our customer support team with order details and reason for return/exchange.
• Our team will provide you with further instructions. Please ensure that the item is securely packaged to prevent any damage during transit.
• Once the returned item has been received and inspected, refunds will be issued to your original method of payment.

3. Refund Amount

• Refunds will cover the purchase price of the item(s) only.
• Shipping, delivery, and service fees (including White Glove Delivery) are non-refundable unless the return is due to our error or product defect.
• Any price differences due to an exchange will be adjusted accordingly.

4. Return Shipping Costs

• Defective or incorrect items qualify for free return shipping. 
• For all other returns and exchanges, customers are responsible for return shipping costs.

5. Non-Refundable Items

• Mattresses, pillows, and other hygiene-sensitive products (unless defective or damaged on arrival).
• Custom-made or personalized furniture.
• Clearance, final sale, or “as-is” items.

6. Order Cancellations

• Orders may be canceled free of charge within 24 hours of purchase if they have not yet been processed for shipment.
• After 24 hours, cancellation requests may be subject to restocking or processing fees.